Volunteer Responsibilities

Effective 3/10/2026

Note that this document provides only for the responsibilities of volunteer personnel. It does not include details regarding the responsibilities of the store-front personnel, but does include some expected interactions between front- and back-office operations.

-------------------------------------------

Role: Corporate/Large Group Volunteers

• Duties or projects as directed by Program Manager or Logistics Coordinator

-------------------------------------------

Role: Casual Volunteers (HandsOn Atlanta, walk-ins)

• Sort donations to bins as labeled

• Hang current season clothing to temporary racks

• Bag next season using sealable bags; move to appropriate warehouse location

• Sort hangers

• Other duties or projects as directed by Program Manager or Logistics Coordinator

-------------------------------------------

Role: Regular Volunteers

• Duties assigned to Casual Volunteers

• Move current season clothing from temporary racks to fill-in racks by size

• Assist store-front personnel with client interactions as requested

• Assist store-front personnel with toy room/waiting room oversight as requested

• Assist store-front personnel with bringing items from warehouse to storefront as needed (hygiene kits, diapers, quilts, shoes, etc.)

• Assist store-front personnel with restocking inventory as requested (shoes, clothing, etc.)

• Periodically verify store-front racks are in order and that empty hangers are removed

• Ensure toy room is in order and stocked

• Ensure houseware room is in order and stocked

-------------------------------------------

Role: Sorting Room Lead

• Duties assigned to Casual and Regular Volunteers

• Oversee Casual Volunteer pool, including:

• Initial training of “how we sort” and “how we hang”

• Assist volunteers in the handling of questionable donations

• At end of shift, ensure that sorting room is in-order and ready for the next work day, and that the whiteboard is updated with any information that will assist the next group to arrive

-------------------------------------------

Role: Warehouse Support

• Duties assigned by Logistics Coordinator, including:

  • Apartment setups

  • Donation pickups

  • Moves

  • Large-scale warehouse projects

• Set up/maintenance of partner storage bays; ensure only inventory identified as partner-owned is located in bays

• Delivery of unusable/excess donations to Goodwill, St. Vincent dePaul, etc.